Dear CATSOMAT customer,
Placing an order in our Online Shop is very easy.
Simply click on the button “Add to shopping basket”, fill the shopping basket with the desired products, enter your ordering and user data, select your preferred form of payment, acknowledge or accept our terms and conditions of business (AGB), the related instructions on the right of cancellation and our data protection provisions – then send. It’s as simple as that. And the title-bar navigation in the order process enables you to see your current order step at any time.
go to online-shop
Once your order has been sent, you will receive a so-called confirmation of order from us via e-mail which – if you have selected the payment form payment in advance – includes our full bank details so that you can arrange your transfer. Customers who prefer a different method to payment in advance will be processed safely on our behalf by our authorised payment partners SIX CARD SOLUTION(SaferPay) and Billpay GmbH. Kindly note that the payment methods "Payment against invoice" and "Payment by direct debit" are currently available only to customers resident in Germany and that corresponding payments must be made exclusively to our partner Billpay. Details can be found in the clearly marked payment instructions on our invoices.
By the way. all payment methods offered by us are without surcharges for you; i.e. you incur no further costs irrespective of which payment form you choose. If necessary, kindly take a closer look at our terms and conditions of payment in this respect.
Once payment has been made or confirmed, you will receive an e-mail order confirmation followed by an e-mail invoice in the form of a PDF attachment.
As soon as our logistics company has handed your order to the corresponding delivery service, you will receive so-called e-mail confirmation of delivery indicating when your order was dispatched. Our precise terms and conditions of delivery and dispatch can be found in the PDF file “Terms and Conditions of Delivery and Dispatch” below.
We wish you much fun and enjoyment with your new CATSOMAT.
Your CATSOMAT Service Team
Terms and Conditions of Delivery and Dispatch (PDF)