Instructions concerning the right of cancellation and return
You can cancel your declaration of contract in writing (e.g. by e-mail) within 30 days without stating reasons or – if the item is handed over to you before expiry of the deadline – by returning the item. The period shall begin upon receipt of these instructions in written form; these will be sent to you in printable form as part of our order confirmation together with these terms and conditions of business. Nevertheless, the period shall not begin before receipt of the goods by the consignee (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery). On-time sending of the cancellation or item shall suffice for adherence to the deadline for cancellation.
The cancellation of the goods must be addressed to
CATSOMAT GmbH & Co. Pet Products KG Hauptstrasse 6 85462 Eitting / Reisen
Tel.: +49 (0) 221 280 7402
Fax: +49 (0) 221 280 7401
The physical return of the goods must be to our service:
Please inform us by e-mail before the return of the device. Enclose your CATSOMAT invoice with it into copy. Our e-mail address is: email@example.com
After we have checked your enquiry, you receive the address of our service center from us.
Consequences of cancellation or return
In the event of effective cancellation, the services received by the respective parties must be returned together with any benefits derived (e.g. interest). If you are unable to return the service received to us, either in part or in full or only in a deteriorated condition (e.g. dirty feeding trays, scratched housing/display etc.), you must provide us with corresponding compensation for any loss of value. With regard to the handing over of items, this does not apply if the deterioration of the item is attributable exclusively to their checking – as would be possible, for example, in a store outlet. In other respects, you can avoid the obligation to provide compensation for loss of value caused by deterioration through intended use of the item by not using the item as your property and refraining from everything that impairs its value. Within Germany, items suitable for dispatch by parcel must be returned in the original packing at our expense and risk (return label and form will be enclosed with the delivery and must be used for return). Items not suitable for dispatch by parcel will be collected from you. With items sent abroad, you must bear the costs of return delivery if the goods delivered correspond to those ordered. Obligations to refund payments must be fulfilled within 30 days. The period shall begin for you upon sending of your declaration of cancellation or of the item, for us upon receipt thereof.
End of the instructions concerning the right of cancellation or return
Last amended: 7 May 2012